← Utsav Sharma Case study 04 / 04 Contact

Syntra

An interactive perfume finder for people
who know the feeling, not the name

Blurred perfume bottles scattered on a pale surface
Module
Retail Tech
Duration
2 weeks
Team
Utsav Sharma, Sijo Joseph, Rajat Chaple
Built with
ESP32, p5.js, VR worlds, AR scent tickets

Most people walk into a perfume store knowing a mood, not a name. Syntra lets shoppers find a scent through touch and feeling, in a guided physical-to-digital experience that ends with a scent they can keep.

01 / The problem

After three sprays, every scent smells the same.

Choosing a perfume is one of the few purchases we make almost entirely through a sense we can’t explain. In store, shoppers face a wall of similar bottles with names that say nothing about the smell. After three or four sprays the nose tires and the scents blur together, so people pick the last one they smelled, or leave.

60%of people discover fragrances by trying them in store
3–4sprays before the nose gets tired and scents blur
3%bought from 24 options, against 30% from 6
3×growth expected in India’s fragrance market, from $1.14B in 2025 to $3.48B by 2034
How might we help shoppers find a perfume that feels like them, even when they can’t put it into words?Design question
02 / Journey

What happens in store today.

We observed shoppers in stores and mapped the five steps most of them follow.

  1. Walks inFaces a wall of similar bottles.
  2. BrowsesReads names that say nothing about the smell.
  3. TestsSprays 3–4 on paper strips.
  4. Asks staffStaff may be busy or untrained in scent.
  5. DecidesPicks the last one smelled, or leaves.
Current journey map with photos from perfume stores
03 / Process

Five layers, from concept to experience.

  • ConceptExploring touch, emotion and choice in fragrance retail.
  • ResearchStore observations, contextual interviews, buyer journeys and scent perceptions.
  • IdeationMapping the flow from physical input to digital output to an AR keepsake.
  • PrototypingESP32 and p5.js, VR worlds and AR-enabled scent tickets.
  • ExperienceFeeling turned into fragrance. A scent found, felt and kept.
Perfume bottle illustration split into five coloured layers Blurred perfume bottles
The five layers · Mood imagery
04 / Next

Documentation in progress.

The prototype and findings are still being written up. See the full process file on Figma ↗

Next project01 / 04
AadmiwalaHiring platform · Real Glide

Got a question worth chasing? Write to me.

utsavsharma2710@gmail.com +91 82991 45430